Privacy Policy

Information we collect

We may collect your name, phone number, email address, service address, city, ZIP code, vehicle information, requested services, appointment details, payment preference, notes, referral information, messages you send us, and vehicle-condition photos you choose to upload. We do not ask for or store your bank login credentials through the booking form.

How we use information

We use this information to review, schedule, confirm, modify, and complete appointments; provide estimates and customer support; plan travel and technician assignments; send service notifications; maintain business records; prevent misuse; and comply with legal obligations. We may send promotions only when permitted and when you have agreed to receive them.

Email, text messages and website chat

When you provide contact information, we may send transactional email or SMS messages about booking requests, confirmations, reminders, changes, cancellations, service progress, receipts, or support. Messages and optional contact details submitted through our website chat are stored so our team can answer your questions and follow up if you close the page. Marketing messages are sent only with your consent. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of SMS marketing messages or HELP for assistance. Consent to marketing messages is not a condition of purchase.

SMS consent and phone numbers are not shared with third parties or affiliates for their own marketing or promotional purposes.

How information is shared

We do not sell or rent personal information. We may share only the information necessary with service providers that support website hosting, scheduling, email, text messaging, payments, analytics, or business operations. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.

Website analytics and advertising

We use internal analytics, Google Ads, and the Meta Pixel to measure page views, navigation clicks, booking activity, advertising performance, referral source, device category, and approximate location. Google and Meta may receive browser or device information through their technologies and process it under their own privacy policies. We use this information to understand site performance, improve our services, measure advertising conversions, and create relevant audiences. Our internal analytics do not store the visitor's IP address or the personal information entered in the booking form.

Data retention and security

We retain information only as long as reasonably needed for services, customer records, legal obligations, and legitimate business purposes. We use reasonable safeguards designed to protect personal information, but no online system or transmission can be guaranteed completely secure.

Vehicle photos

Vehicle photos are optional and are used to review condition, prepare an estimate, plan the requested service, and document the appointment. A temporary QR link may be used to add photos from another device. Photos uploaded through a link that is not connected to a submitted booking are scheduled for deletion after 24 hours. Photos attached to a submitted booking may be retained with the service record for operational, support, and dispute-resolution purposes.

Saved quotes and booking recovery

If you choose “Save and continue later,” we store the contact information, selected services, estimated total, booking fields completed so far, progress, consent choices, and a private recovery token. We email the continuation link you requested and may send up to two reminders about that saved quote. SMS or WhatsApp follow-up is used only when you separately authorize that channel. Saved quotes expire after seven days, reminders stop when the booking is completed or you opt out, and the private link should not be shared with other people.

Used Car Check saved progress

The Used Car Check saves answers automatically on the device. If you choose cross-device recovery, your email address or phone number is converted into a one-way identifier and is not stored in readable form with the checklist. Your user-created PIN is also stored only as a one-way verification value. Checklist progress is retained for up to 180 days after the last save and may be deleted using the same contact information and PIN.

Your choices and rights

You may ask us to access, correct, or delete personal information we hold about you, subject to legal and operational requirements. You may unsubscribe from promotional email using the link in the message and opt out of promotional SMS by replying STOP. Transactional messages necessary to manage an active appointment may still be sent.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Updates to this policy

We may update this policy as our services or practices change. The effective date above shows when it was last revised. Material updates will be posted on this page.